Our services

Online secure fulfilment portal
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Our online ordering portal provides a one-stop solution. It is easy to use and can be customised to your specific requirements, including your branding and configuration. With a choice of user and super user accounts, you can ensure the segregation of duties and functionality, providing total control over your spending commitments.

Portal homepage and order form

Portal homepage

 

Order form

Management information and reporting

Track your orders, spending and budgets with our integrated management information and reporting suite. Download real-time data into Microsoft Excel and manipulate your organisation’s statistics into bespoke reporting documents, charts and visuals.

Dedicated helpdesk support

Want to cancel an order, change a delivery address or request a specific item? Our dedicated helpdesk advisors are available 9.00am-5.00pm, Monday to Friday, to handle any queries, order amendments or provide advice on our products and services. Our helpdesk can be accessed directly via your online account, by e-mail, or by telephone, ensuring you have easy access to resolve your query.

 

Grant fund management services
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With over 43 years’  experience, our grant fund management experts can manage your fund on your behalf, helping simplify your administration and reducing the burden on your finance teams.

Our fund management service is part of our fully inclusive range of services where we will ensure that your fund is effectively managed to maximise your budgets, providing regular reconciliations, spend reporting and detailed management information.

Appeals service
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As an established expert in grant awards and grant administration, we are well placed to provide an independent appeals service.

Our appeals panel reviews your grant award decision, providing an independent report on the decisions made. Our appeals service can be accessed as required and is billed on a case-by-case basis, keeping your costs to a minimum.