Family Fund Business Services raises its profile at the NHF Annual Conference and Housing Exhibition 2017

NHF Annual Housing Conference and Exhibition

Family Fund Business Services enjoyed a fantastic two days at the National Housing Federation’s Annual Conference and Housing Exhibition at The ICC, Birmingham, with over 2,000 professionals in attendance, all passionate about affordable housing and housing solutions.

It was our first year exhibiting at the exceptionally well-attended conference and we were delighted with the overwhelming interest and support as we introduced ourselves to many housing associations from across the UK.


Paul McAfee, Family Fund Business Services’ Business Development Manager said:

“We had a great time meeting lots of professionals who took a real interest in our fulfilment service and the added social value we provide. It was very inspiring listening to so many different stories about how their organisations support individuals and families across the UK and I think there was a real recognition for our unique offering which mutually benefits both parties.

“Hopefully we can build upon the awareness we gained from the exhibition and begin to develop collaborative relationships to further grow our service offering within the housing sector.”


One of the focal topics during the two-day conference was the importance of establishing social value across the housing sector. And it was possibly this subject, (which lies at the core of our business model), which was most pertinent amongst the delegates visiting our stand.

For many, it was an introduction to the work of both Family Fund Business Services and our parent charity, Family Fund, the UK’s largest charity providing grants for families raising disabled or seriously ill children and young people. However, given the platform to tell our story and explain how we partner with housing associations, local authorities and other grant-making charities, there was a lot of interest in how we can not only save delegates’ organisations time and money, but more importantly, how we can help them help others and create social value.

Our unique business model enables us to offer a one-stop-shop for white goods, furniture, household items, flooring and mobility equipment and we share our supplier discounts with customers through our centralised online procurement portal. Partners are able to benefit from a guaranteed stock of quality products with extended warranties as well as an end-to-end service which includes delivery, installation, uplift and the recycling of packaging. This ensures both peace of mind and a reduction in the associated administration costs of managing these tasks in house.

As a company that gifts our profits to our parent charity, we understand the importance of making funds go further. We know that improving efficiencies will ultimately result in helping even more beneficiaries and some of society’s most vulnerable individuals.

Over the past four years our growing mutual partnerships have enabled us to issue customer rebates totalling over £1 million and the remaining supplier rebates of £2.5 million have been gifted back to our parent charity as unrestricted funds, helping them to develop new services and support families raising disabled children across the UK.



Family Fund Business Services’ Managing Director Jill Wheeler said:

“I’m delighted with the response we’ve had during the two day Conference and Exhibition. It is important for us to increase our reach within the housing sector, so that we can support the fantastic work of even more housing associations across the UK by sharing our collective discounts with them.

“By extending our service to more organisations and charities, FFBS can increase its buying power and supplier discounts, enabling the business to gift even more funding to our parent charity, Family Fund.

“We’re hoping that the Annual Conference and Housing Exhibition will elevate FFBS’ profile within the housing sector and we will continue to develop some fantastic partnerships adding even more social value to housing procurement.”


If you’re interested in finding out more about how we can help your organisation please get in touch on 01904 571059 or email Paul McAfee, Business Development Manager:


This entry was posted in Events, Housing and tagged , , , , , , , , , , . Bookmark the permalink.