We are pleased to announce that in 2019/20 we generated £1.17 million profit, which will result in an unrestricted funding donation of £1.18 million to our parent charity Family Fund, supporting their work helping families on low income raising disabled or seriously ill children.

This is the most we’ve generated in one year since our launch in 2013, and this fantastic total is thanks to our valued customer and supplier partnerships alongside our unique business model that delivers the right support quickly and efficiently to those that need it.

This news comes at the end of the busiest and most challenging period we’ve ever had due to the impact of the recent floods swiftly followed by the Coronavirus pandemic. The crises have resulted in a huge increase in business from our customers, as they strive to provide essential services to support those directly affected. Thousands of people across the UK have found themselves in new or increased hardship due to the impact of the floods and the Coronavirus outbreak and as such the FFBS team have been working hard to enable our Housing Sector, Charity and Local Authority partners to help those who need it most.

During this time our teams have also all been adapting to working from home and away from the face-to-face support of their colleagues. Despite this, we’re proud to have been able to continue to support our customers to deliver even greater levels of financial help to those in need due to the impact of Coronavirus.

To demonstrate the impact of our work we have created this infographic:

Our partnerships improve efficiencies in the organisations we work with, allowing their teams to spend more time assisting beneficiaries, and less time administering grant programmes. Our customer rebate model also means their funding goes further so they can help even more people in need. In total, through rebates returned to customers, an additional 1,668 households were supported across all of our customers in 2019/20.

Family Fund Business Services (FFBS) Managing Director Jill Wheeler explains:

“This has been an incredibly busy and challenging year for FFBS and also for our partners, many of whom have seen an unprecedented need for increased support. Many areas were devastated by flooding earlier this year and residents were only just beginning to recover when the Coronavirus pandemic hit, causing even more financial hardship for residents across the UK. The economic impact of Coronavirus has hit vulnerable communities the hardest, with families requiring urgent help with food and fuel just to get by.

“I am proud of the whole team for their collective hard work and “can do” attitude to ensure we continue to provide our partners with the service they need to help their beneficiaries with fast, practical support. We use the combined purchasing power of our customers to secure the best possible prices and support packages with suppliers so by partnering with FFBS, organisations can access a well-established network of trusted suppliers to quickly and efficiently deliver thousands of essential items to those in need.

“When FFBS was launched in 2013, the ambition was always to provide an excellent fulfilment service by sharing social value and, in doing so, generate vital funding for Family Fund. To have broken the £1 million barrier is a considerable achievement and I know it will make a big difference to the support Family Fund is able to provide to families raising disabled children.”