York-based Family Fund Business Services (FFBS) is the UK’s leading business-to-business fulfilment service, with over 45 years of grant administration expertise. It provides a unique model that offers unrivalled value while supporting charities, local authorities, housing providers and other commercial organisations.
Since the Coronavirus outbreak, FFBS has been supporting its customers to deliver even more vital services than usual to those in need, including food and clothing vouchers, fridges, cookers and energy vouchers. Now, more than ever, it is important to ensure those in hardship don’t have to live without essential items, food and basic utilities.
FFBS has also helped organisations set up brand new hardship funds since the Coronavirus outbreak started, to ensure help is given to those who need it the most. It has seen a significant increase in spend across two of its main services since the start of March with a 95% increase in cash and energy voucher awards overall and a 3,800% increase in food vouchers, reflecting the widespread need for urgent support during the pandemic. In May, FFBS helped customers to provide emergency support to more than 1,000 additional families each week than before the start of the pandemic.
FFBS works in partnership with trusted suppliers to support organisations to deliver vital services to those in need, including Rotherham-based SVM who provide the food and clothing vouchers. FFBS and SVM have worked in close collaboration to maintain service levels for customers throughout the COVID-19 crisis, including continuing to produce and distribute vouchers on the April and May Bank Holidays. Both teams are passionate about doing everything they can to ensure that support is given to those that need it most.
FFBS Managing Director Jill Wheeler said: “I am really proud of how the FFBS team has worked in conjunction with our partners, so that we can ensure that our customers continue to receive the service they expect and are able to help their beneficiaries with fast, practical support. We use the collective purchasing power of our customers to help us secure the best possible prices and support packages with suppliers. By partnering with FFBS, organisations can access a well-established network of trusted retailers to quickly and efficiently deliver thousands of essential items to those in need.
“When FFBS was launched in 2013, the ambition was always to both share social value by providing an ethical fulfilment service, and to provide vital funding to our parent charity Family Fund, to which our profits are gifted. And I think our work to date has shown that we have achieved that, and more.”
Family Fund Business Services is based in York but provides its services across the whole of the UK: www.familyfundservices.co.uk If you are part of an organisation who needs help to distribute grant awarded goods and services to vulnerable customers, get in touch with the team: firstname.lastname@example.org