Customer Services Administrator

Salary – £16,500

Full time 35 hours per week

Permanent contract

Are you looking for a role where your talents as an experienced administrator benefit the work of a charity?

As Customer Services Administrator, you will provide efficient administration services to Family fund Business Services (FFBS), supporting the Customer, Supplier and Helpdesk Service, along with supporting FFBS Partners and Clients. You will also provide an effective support and analysis role to FFBS including the development and production of operational and financial management information (MI).

In addition to providing day to day support of FFBS helpdesk operation, you will provide documentation, set up, configuration and training support to FFBS customers on the functionality of the FFBS Portal and secure order files. Your other key responsibilities include:

  • Resolve Client (and their customer) queries, including cancellations, change of address and re-issues, providing resolution through suppliers.
  • Resolve day to day issues with suppliers to ensure efficient support and value for money is provided, escalating issues as appropriate.
  • Provide Helpdesk MI, weekly and monthly, to show volumes of calls, response times, adherence to Service Level Agreements and resolution data.
  • Preparing and providing monthly financial and transactional reconciliation data to show analysis of spend and reconcile to customer expenditure.

You will have excellent analytical skills coupled with good written and verbal communication skills, be self-motivated, pro-active and driven to succeed. You will have general office administration experience in a customer service environment and be a well-organised team player with the ability to execute plans to tight deadlines.

This post is based at Monks Cross, York.

Please click here to read the job description

If this describes you and your career aspirations, then please send your CV and persuasive covering letter to

Closing date for applications is 25 January 2019 

Family Fund Group is positive about disabled people and so all disabled applicants who demonstrate that they meet the minimum requirements for the role will be asked to attend interview.