Operations Officer

We are looking for an Operations Officer to join Family Fund Business Services, managing Operations Systems and providing technical support and training as required.

Salary: £25,810 per annum

Contract: Permanent

Hours: 35

Location: Hybrid

Closing date: 25 July 2024

Interview date(s): 6 and 7 August – Interviews will be via MS Teams

Are you looking for a role where your skills can benefit families raising disabled or seriously ill children and young people?

Based in York, Family Fund Business Services (FFBS) is the trading subsidiary of Family Fund, the UK’s largest charity providing grants to families raising disabled or seriously ill children. FFBS builds on the grant administration expertise of the charity to provide fulfilment services to charities, local authorities and other public and third sector organisations across the UK. All the profits from FFBS are gifted to Family Fund. Joining the team at this time, you will play a vital role in providing operational support to ensure we continue to offer important fulfilment services when they are needed most.

The role

As Operations Officer you will be responsible for the day-to-day management of the FFBS Operations Systems. This will include providing technical support and training where required.

You will provide a wide range of management information, across multiple formats, alongside project and process change support across FFBS.  You will lead on collating, analysing and documenting business requirements for all system changes, and will support the Operations Manager with day-to-day oversight of business operations.

You will liaise with the Account management team and provide support to manage and resolve critical portal issues, incidents or technical service requests. You will also liaise with third parties to review potential business solutions and lead on progressing implementations.

You will work with business process owners to establish and deliver a schedule of maintenance for business process documentation. You will also support with the provision of regular management information reports on fulfilment volumes and trends, as well as on operational performance. You will develop and produce process and procedure documents for the FFBS operational team.

Finally, you will provide project management support across FFBS as required.                                                                                                                                       

About you

For this role you will need to have knowledge of process improvement methodologies and experience of supporting the implementation of new systems and processes within a business environment. You will have experience using and updating online databases and systems and be comfortable working towards targets in a fast-paced environment. You will be a confident team player with excellent verbal and written communication skills, and you must be able to prioritise and manage your time effectively. To be successful in this role you will be friendly, polite and courteous with a positive and proactive attitude.

About us

Family Fund Group is a great place to work for great people. We provide a challenging and rewarding working environment where every staff member can make their mark.

We are a values-based organisation, and we aim to show our values in all that we do. Read our staff stories here and see how our staff display our values every day.

Family Fund Group is committed to inclusion, equality and diversity and we welcome applications from all parts of the community. We are a Disability Confident Employer. We will invite to interview all disabled applicants who meet the requirements for the role. If you have a disability, and are happy to let us know, please highlight this in your covering letter. We have also signed the Armed Forces Covenant and we welcome applications from the Armed Forces Community.

How to apply

When you’re ready to apply, complete the online form and submit a CV and a covering letter. Your letter will need to explain what skills and qualities you would bring to the team.

For more information, please read and download the job description.

The successful candidate must complete pre-employment checks that meet the Baseline Personnel Security Standard. This includes a right to work check and employment history verification.