Our services


What we do

We work with housing associations, charities, local authorities and other organisations to deliver essential items to people in need. Whether furnishing accommodation or fulfilling a grant fund scheme, working with FFBS saves you time and money, helping make your funding go further.

When you partner with us, your team can order from thousands of essential goods and services through our online fulfilment portal. With just one supplier and one monthly invoice, customers enjoy easy ordering and fast, efficient delivery of products.

How it works


Easy online ordering
Order the products you need through our online portal. Access thousands of essential goods chosen by us for their quality and value for money, all in one place.

Quick & efficient delivery
Whether to an email address or front door, your items will be delivered directly to recipients through our arrangements with carefully-selected suppliers.

Helpdesk support
Our knowledgeable Helpdesk team are available from 9 to 5, Monday to Friday, to help you with any questions, queries or order amendments.

What you can order through us

From pre-payment cards to white goods and furniture, we offer a range of thousands of products and services, selected by us for their suitability, quality and value for money.

  Appliances and white goods, furniture and homeware, vouchers for food, clothing, and energy, BACS and direct payment services   

…and so much more. Find out more about our products

Our suppliers

We work closely with our suppliers to ensure that the thousands of essential items we provide are available when your recipients need them most. All of our products and services offer great value for money, are high quality and can be delivered directly to households anywhere in the UK.


Logos: AO Business, TFS, PayPoint, Argos for business, Love 2 Shop, Sainsbury's, Stone, BlackHawk Network


Additional benefits of working with us

With over 50 years of grant management expertise – through our partnership with our parent charity, Family Fund – we understand what matters to grant-making organisations and how to make processes as efficient as possible.


Management information and reporting

With an integrated reporting suite, our online portal makes it easy to keep track of your orders, budget and spending. From individual items to cash floats, you’ll have access to the information you need 24/7 and can download data to create reports with ease. If you need something bespoke, your FFBS Account Manager will work with you to produce the required report, making sure you have everything you need to stay on track.

Experts in treasury management

Treasury management is part of our all-inclusive range of services, ensuring that your fund is effectively managed to maximise your budgets. We provide regular reconciliations, spend reporting and detailed management information as part of this service to simplify your administration and reduce the burden on your own finance team.

Independent appeals service

Our appeals panel can review grant award decisions and provide an independent report. This can be accessed as required and is billed on a case-by-case basis, keeping your costs to a minimum.


Find out how we can help your organisation save time and money by getting in touch at businessdevelopment@familyfundservices.co.uk