Our Company Purpose

Our Purpose
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To generate unrestricted income for Family Fund, to help sustain and develop the work of the charity, helping even more families raising disabled and seriously ill children and young people.

Our Mission
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To work in partnership to help our customers, help others; demonstrating social value in everything we do.

Our Vision
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To provide cost effective solutions for our customers and sustainable funding to our parent charity.

Our Values
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Our company values represent the basis for the development of our business and the following core values have been identified in order to help us to achieve our purpose and vision:

We are helpful:

Helping others is at the very heart of what we do. We work collaboratively with our customers, partners and stakeholders helping them, help others. Our approach is therefore underpinned by supportive and accessible customer service, ensuring we provide an efficient and responsive helpdesk facility, resolving common issues and helping our customers extend their reach.

We are solution focussed:

We understand the breadth of challenges our customers can face and work with them to provide bespoke solutions. Our flexible business model allows us to adapt our service offering to best suit our customers’ needs.

We are ethical:

We operate to extend our charity’s fulfilment service to our customers, so they can help those most in need. By passing on discounted prices via product rebates, we enable our customers to extend their funding and increase social value. Ultimately our work secures the future of our charity, Family Fund, and by gifting our profits as unrestricted funding, we help them to deliver their core objective, to support even more families raising disabled and seriously ill children and young people.

We are innovative:

We recognise the importance of continuous improvement in order to provide ongoing service excellence to our customers. We are driven by developing our systems and processes to ensure we maximise efficiencies and enhance our business model so that we can take advantage of a broadening range of business opportunities


 

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