Grant & Scheme Management
FFBS works with frontline teams across the charity, public and housing sector to manage grant schemes from end-to-end. From designing a bespoke application process and making eligibility decisions when an application comes in, to delivering items directly to beneficiaries – if you’ve got funding to distribute, we can handle the whole process for you.
How does it work?
From hardship funds to fuel poverty schemes, our grant assessment team can manage the application and assessment process for a variety of different projects, large or small, aiming to become an extension of your organisation as we deliver impactful grant support to households.
Assess
Using our expertise, we work with your team to develop a bespoke application and assessment process that works best for the communities you serve.
Award
Our team make awards to applicants in line with your unique criteria. Unsuccessful applicants are dealt with sensitively and signposted.
Fulfil
Using our extensive supplier network, we deliver essential items, vouchers, and cash awards directly to beneficiaries. We handle the entire fulfilment process, so you don’t have to – including liaising with the beneficiary, arranging delivery, installing the item, removing the old appliance, and, where applicable, providing an extended warranty.
What items can we grant?
Whether you’re working with households in fuel poverty, supporting a tenant with a broken washing machine, or need to help beneficiaries with living costs – we can deliver the right support where it’s needed most. There’s no juggling multiple suppliers – if you want to grant it, we’ve got it.
The support we can deliver includes:
- Appliances and white goods
- Furniture and homeware
- BACS payments and cash out services
- Energy, food, clothing, flooring, DIY and Amazon vouchers
- Technology
Why partner with FFBS?
With decades of experience delivering support nationwide, we understand the challenges frontline teams face. Our service streamlines and simplifies the complexities of distributing essential support to households.
Reduced administration
With every step of the process handled by us, we free your team up to focus on other things. Plus, with just one monthly consolidated invoice, keeping on top of spend is simple.
A bespoke service
We’re more than a tech platform – we’re a partner. As an extension of your organisation, we aim to work closely with you to offer a package of support based on the unique needs of your team and your community. You have the ability to choose from a combination of application processing, dedicated phone line and email helpdesk support options.
Customer service excellence
Delivering customer service excellence is a top priority for us. We will provide you with a dedicated account manager, who specialises in our full programme management. They will be your first point of contact for any queries or questions, changing requirements or process amendments.
But don’t just take our word for it – in our latest client survey, 100% of respondents were satisfied with the service they have received from us, and our Net Promoter score is 82 – which classes our service provision as Excellent.
Reporting
We provide a host of reporting tailored to all of your requirements, including the ability to self-serve directly from the application platform, where you’re able to pull reports from any field from your bespoke applications. We are also able to provide reporting on finances and grants processed if required.
Impact
FFBS has partnered with North Yorkshire Council since 2019 to manage their Local Assistance Fund. The fund provides essential goods, emergency food vouchers and energy top ups to vulnerable adults and families facing severe hardship and/or crisis across North Yorkshire.