Fulfilment & Essentials Distribution
FFBS works with frontline teams across the charity, public and housing sector to deliver essential support directly to beneficiaries. If you’re looking for a grant fulfilment service to get physical goods, vouchers and cash payments out to your communities, we can partner with you to provide a hassle-free and streamlined solution to the procurement and distribution of practical support.
How does it work?
With access to our easy to use, one-stop-shop fulfilment portal, you can order everything you need to grant through one single ordering platform. Once you’ve placed an order, we handle the rest. We liaise with beneficiaries to arrange delivery, and our close supplier network delivers this support directly to households. With delivery, installation, uplift of a like-for-like item and extended warranties included as standard, we reduce the administration burden on your team.
Everything you need – all in one place
Whether you’re working with households in fuel poverty, supporting a tenant with a broken washing machine, or need to help beneficiaries with living costs – we can deliver the right support where it’s needed most. There’s no juggling multiple suppliers or delivery partners – if your communities need it, we can help you to provide it.
The support we can deliver includes:
- Appliances and white goods
- Furniture and homeware
- BACS payments and cash out services
- Energy, food, clothing, flooring, DIY and Amazon vouchers
- Technology
Why partner with FFBS?
With decades of experience delivering support nationwide, we understand the challenges frontline teams face. Our service streamlines and simplifies the complexities of distributing essential support to households.
A streamlined fulfilment solution
With FFBS, you’ll have just one ordering platform, and once you’ve placed an order, the entire process is handled by our supplier network. Plus, with just one monthly consolidated invoice, keeping on top of spend is simple.
Customer service excellence
We are committed to providing great service with our unrivalled support package, including a dedicated account manager and unlimited access to our Helpdesk team to help with any queries you may have, ensuring you receive all the support you need throughout our partnership.
But don’t just take our word for it – in our latest client survey, 100% of respondents were satisfied with the service they have received from us, and our Net Promoter score is 82 – which classes our service provision as Excellent.
Reporting
Our portal has a comprehensive self-serve reporting suite, providing reporting on order status and spend, making it easy to manage budgets and keep track of your fund.
Social value
We deliver social value: 100% of our taxable profit is gifted to our parent charity, Family Fund. This means when you partner with FFBS, you are supporting low-income families raising seriously ill and disabled children nationwide.
Impact
FFBS has partnered with Riverside Group since 2022. The Riverside Group is one of the largest housing associations in the country, with over 75,000 homes across the UK, and we currently work with Riverside’s Affordability Team to distribute support via their Helping Hand Fund. The fund assists Riverside customers in crisis with essential goods and services, offering a package of support to prevent and alleviate immediate crises, such as distributing energy vouchers to customers who need help with bills, or replacing appliances or furniture when customers cannot afford to. In 2023/24, the fund helped over 4000 people.