Meet the team

Phil joined FFBS in 2022 as Director, where he successfully led the team in driving growth and generating vital income to support Family Fund’s mission. 

With over 20 years of senior experience in the retail sector, Phil brings extensive leadership and strategic expertise to his role. 

In 2025, he became Group Director of Income Generation, broadening his remit to focus on driving growth and unlocking new opportunities across the Family Fund Group to maximise impact. 

Mary joined the FFBS team in 2021. Initially responsible for overseeing partnerships with clients, Mary now heads up the Client Relations and Operations teams, ensuring the best possible customer experience for our clients, and their beneficiaries. 

Mary has decades of experience helping clients to deliver on their strategies and continuous improvement agendas as well as delivering operational excellence. Prior to joining FFBS Mary held a number of roles in the financial services sector helping both private and public sector client deliver on their strategic goals. 

Ben joined the team in 2020 and plays a pivotal role in driving growth of the business. With over two decades of experience in sales, Ben has built a career rooted in purpose, specialising in business development for non-profit organisations and charities. 

His approach combines strategic insight with a deep understanding of the social impact sector, enabling him to identify opportunities that align with both client needs and FFBS’s mission. Ben is passionate about building meaningful partnerships and creating sustainable solutions that serve communities across the UK. 

Paul joined FFBS in 2013. As Operations Manager, Paul oversees our Helpdesk function, day-to-day delivery of our grant assessment contracts, and manages key business systems. He helps to ensure that we support customers with their grant fulfilment as best as possible, and facilitates a cycle of continuous improvement so we can deliver on our clients’ needs. 

Paul has gained a broad but in-depth understanding of FFBS business operations through his previous roles with us. These include providing customer service on the FFBS helpdesk, working as a data analyst, managing our supplier relationships, and even processing grant applications for Family Fund. 

Helen joined FFBS in 2019. She is responsible for managing the day-to-day relationship with the FFBS suppliers and analysing their performance to ensure we are delivering the best possible service for our clients. She is also responsible for the research, development and onboarding of new products and suppliers for the continuous development of the business. 

Helen has previously worked both in financial services and the public sector, with over 15 years’ experience in team management, customer services and data analysis. 

Laura joined FFBS in 2018, becoming an Account Manager in 2019. She is part of the Client Relationships Team and responsible for managing our partnerships with numerous local authorities, housing associations and charities. 

After working as a drama teacher, she spent several years as a project manager in both the charity and arts sectors, focusing on inclusivity and working with underrepresented groups. 

Amy joined FFBS in 2022 as an Account Manager. Amy is part of the Client Relationships Team and is responsible for managing some of our existing partnerships with local authorities, charities and housing associations. 

Prior to joining FFBS, Amy had worked for 12 years in various roles gaining experience in customer service, sales and most recently account management for a healthcare distribution company. 

Andy joined FFBS in 2025 as an Account Manager, forming part of the Client Relationships Team. Andy is responsible for managing our existing partnerships, mainly working with charity and local authority partners.  

Andy has over 15 years’ experience in account management and sales management roles, working across the technology and telecoms sectors, before making the move to join FFBS. 

Hayley joined the FFBS Business Development team in 2022, working with prospective clients to grow the business. 

Hayley has over 10 years’ experience in sales and business development roles, across the pharmaceutical and recruitment sectors. 

Jessica joined the FFBS Business Development team in 2025, working to onboard prospective clients to help the growth of the business. 

Jessica has 13 years’ experience in procurement, sales, customer service, business development and people management. Most recently, Jessica worked for a private property developer in the student accommodation industry. Having worked primarily for private sectors, this is Jessica’s first experience within a public sector role, and she is keen to utilise her skills for a Social Enterprise. 

Caitlyn originally joined FFBS in 2022 as a placement student from the University of York and has been a part of the Business Development team in various roles since then. With a background in politics at university, she brings an understanding of social housing, charity and local government sectors to support in her role of building partnerships with prospective clients across these frontline organisations. 

Leonie joined FFBS in 2026 as a Business Development Manager. With experience in business development, stakeholder engagement and relationship management, Leonie has a strong track record of building partnerships and supporting organisational growth. Her background includes working across customer focused and community driven environments, helping to create opportunities that deliver positive outcomes for organisations and the people they support. Passionate about collaboration and meaningful connections, Leonie is committed to furthering the mission and impact of FFBS.