About us

Family Fund Business Services (FFBS) is a fulfilment and grant administration service with a decade of experience supporting organisations with their procurement needs. We work with charities, housing providers, local authorities and other organisations to make distributing practical support to people in need, efficient and hassle-free.

Whether furnishing accommodation or fulfilling a grant fund scheme, clients can order from thousands of essential goods and services with ease, through our online fulfilment portal. Our one-stop-shop approach allows customers to enjoy easy ordering and delivery of goods through just one supplier and means just one monthly invoice. Our service saves customers time and money, helping their funds go further.

Established in 2013 as a social enterprise and wholly owned subsidiary of Family Fund, FFBS serves to generate additional, unrestricted funding for the charity. Every penny of our profit is gifted to Family Fund and so, by partnering with FFBS, clients are helping to support even more families raising disabled or seriously ill children.

In the year 2023-24, we have seen:

700,000 awards made, 100% clients satisfied with our service, over £15m raised for Family Fund

By buying your goods through FFBS, you deliver social value twice over by supporting Family Fund’s beneficiaries as well as your own.

Why our customers partner with us

Streamlining your procurement process

One contract, one consolidated monthly invoice and all your procurement needs in one place. Everything from supplier management and price negotiations to deliveries and warranties – we manage it all so you don’t have to.

Our services >

High quality essential goods and services

From white goods and furniture to food and energy payments, we supply thousands of essential goods and services selected by us for their suitability, quality and value for money. Order any products you need through our online fulfilment portal. It’s your one-stop-shop, with easy ordering and efficient delivery.

Our products >

Making your budget go further

In addition to reducing clients’ admin time and costs, our collective buying power allows us to supply high-quality goods at discounted prices.

What our customers say about FFBS

Customer testimonial | Inclusion Housing

“It’s fantastic to be working with a partner like FFBS. Having one supplier that not only offers a wide variety of quality items, but delivers an excellent end-to-end service is a weight off our shoulders.”
Customer testimonial | Doncaster Council

“FFBS bring such a wide range of services, including quick and efficient service. The helpdesk is so informative and we have such a quick turnaround with the tickets that we raise. We always feel we can come to you for support.”


Customer testimonial | Officers' Association

“The service and support they provide has allowed us to develop the ways in which we can help our beneficiaries without introducing new challenges from increased supplier relationships and administration.”

Find out how we can help your organisation save time and money by getting in touch at businessdevelopment@familyfundservices.co.uk.

Inclusion at Family Fund Business Services

Inclusion is not a new concept at Family Fund Business Services. It is fundamental to who we are and why we do what we do.

Changes in the world, in society and in our everyday lives have meant that we want to dial up our focus on inclusion and focus on the positive changes we can make together. We want to establish a workplace and working environment that confronts discrimination in all its forms and champions equity for all.

With the input of our staff, we have created our inclusion statement,  which sets out our commitment to improve inclusion in all aspects of our work. Read more via our parent charity Family Fund’s website.


Good Business Charter Accredited
Certified Social Enterprise
Supply Change Trusted Supplier
Living Wage Employer
Disability Confident Employer
IASME Consortium Gold Certified Company
Cyber Essentials Plus
Crown Commercial Service Supplier
People and Planet First Verified Social Enterprise

Awards & nominations

UK Customer Satisfaction Awards 2024 – Trusted Quality Provider – Finalist 

NatWest SE100 2024

NatWest SE100 2023

Better Society Awards 2023 – Philanthropy Award – Winner 

Better Society Awards 2023 – Impact Company of the Year – Shortlisted 

University of York Enterprise Works – Delivering Social Impact Award – Shortlisted 

UK Customer Satisfaction Awards 2023 – Trusted Quality Provider – Finalist 

NatWest WISE100 2023

York Press Business Awards 2022 – Finalist

York Top 100 Businesses 2023

SEYH 2022 – Social Enterprise of the Year – Finalist 

York Top 100 Businesses 2022

Digital Enterprise 2022 – Leeds City Region’s Digital Enterprise Top 100 Businesses

Better Society Awards 2022 – Innovation Award – Shortlisted 

Third Sector Awards 2022 – Shortlisted 

Social Entrepreneur Index 2022

York Top 100 Businesses 2021

UK Social Enterprise Awards 2021 – Finalist 

Third Sector Awards 2021 – Shortlisted 

Digital Enterprise 2021 – Leeds City Region’s Digital Enterprise Top 100 Businesses

SEYH 2020 – Tech for Good Award – Winner

UKHA 2020 – Professional Services Provider of the Year – Shortlisted 

Better Society Awards 2020 – Tech for Good Award – Shortlisted 

Better Society Awards 2020 – Partnership with a National Charity Award – Shortlisted 

UK Social Enterprise Awards 2019 – Finalist 
York Top 100 Businesses 2019

York Top 100 Businesses 2018

Charity Times Awards 2018 – Shortlisted 

York Top 100 Businesses 2017