Crisis & Emergency Support
FFBS works with frontline teams across the charity, public and housing sector to distribute emergency cost of living support to households in crisis. If your team need to get vital support out quickly to communities in need, we can partner with you to provide a rapid and reliable solution to delivering vouchers, cash, and goods – so no one is left waiting when they’re in a crisis.
How does it work?
What do you do when a beneficiary tells you they need cash ASAP to pay for an unexpected expense? Or a tenant can’t afford to top up their meter? Sometimes, you need to get crisis support out fast, and you need a supplier that can work flexibly with you to provide tailored support.
With access to our easy to use, one-stop-shop fulfilment portal, you can order everything you need to grant through one single ordering platform. Once you’ve placed an order, we handle the rest. We liaise with beneficiaries to arrange delivery, and our close supplier network delivers this support directly to households. With delivery, installation, uplift of a like-for-like item and extended warranties included as standard, we reduce the administration burden on your team.
Our fast and flexible support options
Whatever grants you offer to households in crisis, we know that it’s vital that this is delivered quickly and sensitively, ensuring that no one is left waiting for vital support when it’s needed most.
We can deliver:
- Same day food and energy vouchers
- Same and next day cash out and BACS
- White goods and furniture from our core range within 1-2 working days
Why partner with FFBS?
With over a decade of partnering with frontline organisations to distribute crisis and emergency support, we understand the challenges of getting support out fast. Our service streamlines and simplifies the complexities of distributing crisis support.
A streamlined solution to crisis support
With FFBS, you’ll have just one ordering platform, and once you’ve placed an order, the entire process is handled by our supplier network. Plus, with just one monthly consolidated invoice, keeping on top of spend is simple.
Rapid delivery
With same day cash and vouchers, and white goods and furniture delivered within 1-2 working days, we can work with you to respond quickly to the needs of your beneficiaries.
Customer service excellence
We are committed to providing great service, with our unrivalled support package, including a dedicated account manager and unlimited access to our Helpdesk team to help with any queries you may have, ensuring you receive all the support you need throughout our partnership.
But don’t just take our word for it – in our latest client survey, 100% of respondents were satisfied with the service they have received from us, and our Net Promoter score is 82 – which classes our service provision as Excellent.
Reporting
Our portal has a comprehensive self-serve reporting suite, providing reporting on order status and spend, making it easy to manage budgets and keep track of your fund.
Impact
FFBS has partnered with Cambridgeshire County Council since 2021 to deliver food, energy and cash out vouchers to households experiencing immediate financial hardship, providing a lifeline for residents affected by the rising cost of living. The partnership has delivered support to over 30,000 households in Cambridgeshire.