Crisis & Resilience
FFBS works with frontline teams to distribute Crisis & Resilience funding. From cash payments to in-kind support, we can help.
How can we help?
The Crisis and Resilience Fund (CRF) replaced the Household Support Fund (HSF) on 1 April 2026.
The fund has been linked to a number of key focus areas:
- Provision of food during school holidays for children in receipt of free school meals
- Debt advice
- Income maximisation
- Budgeting and welfare support
This fund is not just about providing emergency help, it focuses on the provision of long-term support aimed at building resilience to reduce the need for crisis support in the future.
At Family Fund Business Services, we’re experts in providing cash payments and in-kind support for people in crisis and have been developing new products and services that will help our clients use this funding to support their beneficiaries in the best possible way.
Cash-first support
With FFBS, you can get cash to individuals in whatever way works best for you.
You can choose:
- Cash-out services via PayPoint
- BACS payments directly into their bank
We also have added fraud security measures in place, such as confirmation of payee.
Why partner with FFBS?
We know that funding changes can be challenging – especially when you’re short on time. Our service aims to simplify the process of supporting people in crisis and helping them get back on their feet.
A streamlined solution to crisis support
With FFBS, you’ll have just one ordering platform, and once you’ve placed an order, the entire process is handled by our supplier network. Plus, with just one monthly consolidated invoice, keeping on top of spend is simple.
Customer service excellence
We are committed to providing great service, with our unrivalled support package, including a dedicated account manager and unlimited access to our Helpdesk team to help with any queries you may have, ensuring you receive all the support you need throughout our partnership. Full fit outs are overseen by a site manager, so you can be confident that everything has been installed and delivered correctly, and that the properties are left clean and tidy with all rubbish removed.
But don’t just take our word for it – in our latest client survey, 100% of respondents were satisfied with the service they have received from us, and our Net Promoter score is 82 – which classes our service provision as Excellent.
Reporting
Our portal has a comprehensive self-serve reporting suite, providing real-time reporting on order status and spend, making it easy to manage budgets and keep track of your fund.
Social value
We deliver social value: 100% of our taxable profit is gifted to our parent charity, Family Fund. This means when you partner with FFBS, you are supporting low-income families raising seriously ill and disabled children nationwide.
Impact
We’ve worked with councils across the country to deliver Household Support Funding to people who needed it. FFBS has partnered with Cambridgeshire County Council since 2021 to deliver food, energy and cash out vouchers to households experiencing immediate financial hardship, providing a lifeline for residents affected by the rising cost of living. The partnership has delivered support to over 30,000 households in Cambridgeshire.