Fulfilment Scorecard - Family Fund Business Services

Step 1 of 7 - Section 1: About You

14%

Name(Required)

Email(Required)

Organisation(Required)

What sector do you work in?(Required)

Local authority

Housing association

Charity

Other

Do you have a fund to distribute? If so, what is its nature?(Required)

Local welfare assistance

Hardship fund

Resettlement

Other

What fulfilment services do you currently offer?

Appliances & white goods

Furniture & homeware

Cash out services

Food vouchers

Energy vouchers

Clothing vouchers

BACS payments

Flooring

Technology and devices

Home & lifestyle vouchers

What fulfilment services would you like to offer, but don't or can't currently?

Appliances & white goods

Furniture & homeware

Cash out services

Food vouchers

Energy vouchers

Clothing vouchers

BACS payments

Flooring

Technology and devices

Home & lifestyle vouchers

Do you handle crisis support services in house, or do you outsource it?(Required)

In house

Outsourced

Don't know

How many different suppliers do you currently use?(Required)

None – we don't currently procure goods

One

Fewer than five

Between six and ten

More than ten

How do you currently place and process orders for essential goods?(Required)

Credit card orders with individual suppliers

A mix of online portals and manual processes

A single online system

It varies depending on the fund or programme

How many people does your crisis fund support each year?(Required)

0–500

500–1,000

1,000+

Not sure

How confident are you in tracking spend against your budget in real time?(Required)

Low confidence

Moderate confidence

High confidence

How do you currently report on fund spend and outcomes to funders?(Required)

Automated reports from our ordering system

We compile reports manually from spreadsheets

Ad hoc – there is no formal process

We don't formally report on spend or outcomes

How are essential goods currently delivered to your recipients?(Required)

Directly to their door from our procurement partner

Managed by your frontline team

A mix of approaches

Recipients collect or arrange their own delivery

We don't currently deliver goods

How do you handle installation and connection of appliances?(Required)

Included in the unit cost of items

Managed by an in-house team

Suppliers charge an additional fee

The recipient arranges it themselves

How often do delivery issues create additional work for your team?(Required)

Never

Rarely

Occasionally

Frequently

Do you take applications for support from individuals?(Required)

Yes

Yes, via referrers

Unsure

Does your organisation prioritise suppliers with a social purpose or charitable mission?(Required)

Yes

Not sure

No, but we'd like to